Warranty

Summary of Warranty by Product Type

Architectural Luminaires Structural Warranty Electrical Warranty
LED Drivers and Modules
(read in conjunction with product type)
N/A 5 years
Stainless Steel Inground, Grountmount, Bollards and Wallmount 10 years 1 year
Stainless Steel Underwater 5 years 1 year
Brass Inground 5 years 1 year
Brass Wallmount 5 years 1 year
Copper Wallmount 10 years 1 year
Aluminium Wallmount 2 years 1 year

All warranty is voided if the product is modified without the express written approval by Lumascape. All installations of Lumascape products must reflect local and state or provincial electrical code requirements and will remain entirely the responsibility of the installer. All costs or modifications required for local particularities and requirements are the installer’s or the buyer’s responsibility. Our warranty liability extends only to the repair or replacement of the defective part. Claims for labour charges for correction of the defect by repair or replacement will not be honoured by Lumascape unless prior written authorisation has been granted. Lumascape liability does not extend to damages that result from deliveries that do not meet or occur within a customer’s specified delivery time frame or for any delay or default resulting from any cause, including, without limitation, embargoes; shortages of labour, raw materials, or fuel; fires, floods; accidents; acts of war; or other similar causes outside of our control. Any claims for defective ballasts, lamps, third-party LED drivers or power supplies found to be in warranty should be made directly to the manufacturer through their local service centre or their field representative. Lumascape is not responsible for any costs or expenses, including without limitation any labour charges for replacement of defective lamps, ballasts LED drivers and power supplies. Any such costs are the responsibility of and must be authorized by the component manufacturer.

THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. LUMASCAPE MAKES NO REPRESENTATIONS OR WARRANTIES EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS, AND LUMASCAPE LIGHTING EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PURPOSE. NO DISTRIBUTOR OR SUPPLIER OF LUMASCAPE HAS THE AUTHORITY TO MODIFY OR AMEND THIS LIMITED WARRANTY.

The foregoing limited warranty provides the purchaser’s sole and exclusive remedy relating to Lumascape products. The total liability of Lumascape on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from, Lumascape performance or breach of the foregoing limited warranty or from Lumascape sale, delivery, repair, or replacement of any products, or the furnishing of any services, shall in no event exceed the purchase price allocable to the specific product which gives rise to the claim, and any and all such liability shall terminate upon the expiration of the limited warranty set forth above.

IN NO EVENT, SHALL LUMASCAPE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT, WARRANTY, AND TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY).

LED Module and Driver Warranty

Lumascape warrants to the original purchaser, with proof of purchase, LED lighting modules powered by integral drivers, and Lumascape branded driver’s integral to the product to be free from defects in material and workmanship for a period of 5 years from the date of sale. This warranty is not retrospective, and covers product sold on or after 23 July 2012. We will repair, or at our option, replace the defective components during the standard warranty period. This warranty applies only to InGaN based LED technology (i.e. excludes Red, Red Orange, Amber LEDs), and covers only the repair or replacement of the LED module/driver and at the discretion of Lumascape, and only when the product is properly handled, installed and maintained according to our instructions and in accordance with local electrical code.

Repair or replacement under warranty conditions will be evaluated only after the parts/products are returned to the factory for inspection. All returns must be accompanied by an RMA.

This warranty excludes failures resulting from improper installation or abnormal operating conditions,(which includes under/over voltage, under/over current, excessive switching and excessive ambient temperatures) and field labour or service charges related to the repair or replacement of the product. For the purposes of this warranty, an LED module may be assessed as defective only if a significant number of LED’s have ceased to emit light. Lumascape reserves the right to change the warranty period without prior notice and without incurring obligation.

Plans and Specifications

The term “per plans and specifications” is not acceptable to Lumascape. Lumascape only accepts orders on the condition that material will be furnished in accordance with our specification sheets or submittal drawings if any, subsequent to approval of our drawings by the proper authorities. For applicable projects, Lumascape receipt of approved copies of submittal drawings, including corrections or changes thereto, shall constitute the purchaser’s approval of those drawings. Lumascape is not responsible for any plans or specifications that are not included in the approved, accepted drawings themselves.

General

Lumascape price sheets are not offers to sell, and possession of a price sheet does not entitle one to purchase. Lumascape shall not be bound to sell any products unless it shall (in its sole discretion) accept submitted purchase orders. Specifications are subject to change without notice. The compliance of our product to individual project specifications and/or local ordinance or the approval for their use is not warranted by our company. If the purchaser does not pay the purchase price within the time periods set forth above, Lumascape reserves the right to assess a finance charge on any unpaid, past due balance up to the maximum legal rate. If any amount due Lumascape is collected by, or attempted to be collected by, a third-party collection agent, Lumascape shall be entitled to recover all collection expenses, including attorney’s fees.

Entire Agreement

Except as expressly agreed in writing signed by Lumascape, the terms and conditions stated above shall constitute the entire sales agreement between Lumascape and the purchaser. Any contrary or additional terms or conditions submitted by the purchaser (other than the description of the products being ordered and the requested quantities and shipping location contained in purchaser’s purchase order) shall be deemed to be of no force or effect and are hereby rejected. Purchaser’s submission of a purchase order shall indicate purchaser’s acknowledgment of an agreement of these Terms and Conditions.

Lumascape reserves the right to change these Terms and Conditions of Sale without notice.